Last updated: 1 October 2026
These terms explain how you can use our website, our client portal and our app, and how we work with you as a client. By using any of them, or by joining a plan, you agree to these terms. If you don't agree with them, please don't continue.
About us
Vitalife Clinic Ltd ("we", "us", "our") is an online service offering evidence-led nutrition coaching, private testing and related wellbeing services. We're registered in England and Wales under company number 16777077, with our registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Everything we offer is delivered online. We don't see clients in person.
Who can use our service
You need to be 18 or over to hold an account or a plan with us. Our service is intended for people in the United Kingdom.
Your account is yours alone. Please keep your sign-in details to yourself, give us accurate information, and let us know if you think somebody else has got into your account.
Not a substitute for medical advice
Our service is intended to support your health and wellbeing. It isn't a substitute for medical advice, diagnosis or treatment from your GP or another qualified healthcare professional.
Our coaches are qualified nutrition professionals. They aren't doctors, and they don't diagnose conditions, prescribe medication, or tell you to change anything your doctor has advised.
If you have a medical condition, are taking medication, or aren't sure whether something we offer is right for you, please speak to your GP first, and always follow their guidance where it differs from anything discussed with us.
If you need urgent help, don't use our app or messages to ask for it. Call 999 in an emergency, or 111 if you need advice quickly. We can't monitor messages around the clock and we can't respond to an emergency.
Plans and memberships
We offer a free plan and one or more paid monthly plans. What each plan includes is shown on the plan itself before you join, and it's what we'll provide while your plan is active.
Paid plans are monthly and they renew automatically until you cancel. Each renewal is charged at the price shown when you joined, unless we've told you about a change beforehand.
Where you can buy a plan, and what happens next, depends on where you signed up:
- On our website, we take the payment. You can cancel from your account or
- by asking your coach, and your plan then runs to the end of the month you've
- paid for.
- Through the App Store or Google Play, the store takes the payment and
- manages the subscription. The price the store shows you is the price you pay,
- and it may differ slightly from the price on our website. We can't cancel
- or refund a store subscription for you — you'll need to do that in your
- Apple or Google account settings, and we show you where in the app.
The free plan is free, and we may change or withdraw it. If we do, we'll tell you first and you won't be charged for anything you haven't agreed to.
A gifted plan costs you nothing. There's no payment to make and no renewal to cancel. It has no cash value, it can't be exchanged, and it lasts until either the date we've told you or until we tell you it's ending.
Cancelling, and your right to change your mind
You can cancel a paid plan at any time, by the route above that matches how you joined. Cancelling stops the next payment. It doesn't refund the month you're in, and you keep access until that month ends.
You have a legal right to cancel within 14 days of joining and get your money back, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start straight away and we do, we may keep a fair amount for what you've already used. Once we've fully provided something you asked for — a session you've attended, a blood test we've sent out — that part can't be refunded.
If you bought through a store, the store's own refund process applies as well, and it's usually the quicker route.
Sessions
Booking. A session is booked when you've confirmed a time and it shows in your appointments. An enquiry form isn't a booking.
Changing or cancelling. Please give us as much notice as you can, so we can offer the time to somebody else. We don't have a fixed cut-off and we'd rather talk to you than apply a rule, so if something has come up, tell us.
Group sessions. These run to a published schedule and they're shared with other clients. Please treat what other people share in them as private, and don't record them. We may end a session or remove somebody from it if that isn't respected.
Programmes and content
Anything we give you — a programme, a plan, a document, a recording — is for your own personal use. Please don't share it, publish it, or pass it on.
It belongs to us, or to the person who licensed it to us, and it stays theirs.
PREcovery™ is a trade mark of Zoe Pearson, used under exclusive licence by Vitalife Clinic Ltd.
Private blood testing
Where we offer blood testing, the test itself is carried out by an independent accredited laboratory, not by us. We'll tell you which one before you order.
A test result isn't a diagnosis. We'll help you understand what it shows, and we'll tell you if we think you should speak to your GP — but the result belongs in a conversation with a doctor, not instead of one.
Once a test kit has been sent out, it can't be refunded.
Blood test ordering isn't available at the moment.
Messages
You can message your coach through the portal and the app. We'll reply within 24 hours on a working day. We don't monitor messages overnight or at weekends, so a message sent on Friday evening will be answered on Monday.
Messages aren't for anything urgent. Please see the emergency note above.
Your account, and closing it
You can close your account from within your account settings, or by asking us.
Closing your account ends your access. It doesn't automatically delete everything we hold about you, because some records — for example, notes about your care, and records of payments — we're required to keep for a period by law or by professional guidance. We explain what we keep, and for how long, in our Privacy Policy.
If you want us to erase what we hold, you can ask, and we'll do what the law requires. If you hold a paid plan, please cancel it as well — and if you bought it through a store, closing your account here doesn't stop the store charging you.
Using our website, portal and app
You're welcome to use them for what they're for. Please don't try to damage, disable or overload them, get into any part you're not meant to reach, or take our content out of them for use somewhere else.
We may suspend or end your access if you use the service in a way that harms other clients, our staff, or the service itself.
Availability and changes
We'll try to keep everything running, but we can't promise the service will always be available or uninterrupted. We may change, add to, or withdraw parts of it, and we may change our prices. Where a change affects a plan you're paying for, we'll tell you beforehand.
Accuracy of information
We try to keep our information accurate and up to date, but we can't guarantee it's always complete or error-free.
If something goes wrong
Please tell us. Email privacy@vitalifeclinic.co.uk, or write to our registered office, and we'll look into it and reply.
Limitation of liability
To the extent permitted by law, we won't be liable for any loss or damage arising from your use of our website, portal or app, or from reliance on information published on them, except where that loss or damage results from our negligence.
Nothing in these terms affects your legal rights as a consumer, and nothing here limits our liability for death or personal injury caused by negligence, or for fraud.
Governing law
These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. Any change will be posted on this page with an updated revision date. Where a change matters to a plan you're paying for, we'll tell you.
Contact us
If you have any questions about these terms, please contact us at privacy@vitalifeclinic.co.uk.